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<p><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">We offer USPS First-Class Mail Parcel service which takes 2 to 5 business days to any continental US address.&#xA0;</span></p>

We offer USPS First-Class Mail Parcel service which takes 2 to 5 business days to any continental US address.

How long do US orders take to arrive?

Shipping

Can I cancel or change my in-stock order?-stock order

Will out of stock items be returning?

What payment methods do you accept?

Do you ever offer discount codes?

Ordering

Can I return or exchange my order?

Where is my refund?

Returns & Exchanges

Where do you ship from?

Do you ship to my country?

Do I have to pay tax, VAT or duties on my order?

Can I change my shipping address?

Where is my order / my tracking number?

How long does a custom order take?

What is covered under the Vaja warranty?

What is not covered under the Vaja warranty?

How do I submit a warranty claim?

Warranty

How do I place a custom order?

How do I edit a custom order?

I want to return my custom built order

Custom Orders

What’s the difference between the Vaja leathers?

Where does Vaja leather come from?

How do I clean my Vaja case?

Does Vaja leather change over time?

Will the leather scratch?

Leather Care

Is leather a sustainable material?

Our commitment to the environment

Sustainability

What are Vaja icons?

Who makes Vaja cases?

Will you be making a case for the new iPhone?

Do you have a rewards scheme?

Can I upgrade or recycle my Vaja case?

Who can I speak to about PR opportunities?

Which brand of phone case is better than Vaja?

Everything else

How long do US orders take to arrive?Updated a year ago