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Vaja Help Center your one stop place where you can get help from our team directly plus all your questions answered, suggestions, and more.

Vaja Help Center, get all your stylish leather questions answered

Can I cancel or change my in-stock order?-stock order

Will out of stock items be returning?

What payment methods do you accept?

Do you ever offer discount codes?

Ordering

Can I return or exchange my order?

Where is my refund?

Returns & Exchanges

Where do you ship from?

Do you ship to my country?

Do I have to pay tax, VAT or duties on my order?

Can I change my shipping address?

Where is my order / my tracking number?

How long do US orders take to arrive?

How long does a custom order take?

Shipping

What is covered under the Vaja warranty?

What is not covered under the Vaja warranty?

How do I submit a warranty claim?

Warranty

How do I place a custom order?

How do I edit a custom order?

I want to return my custom built order

Custom Orders

What’s the difference between the Vaja leathers?

Where does Vaja leather come from?

How do I clean my Vaja case?

Does Vaja leather change over time?

Will the leather scratch?

Leather Care

Is leather a sustainable material?

Our commitment to the environment

Sustainability

What are Vaja icons?

Who makes Vaja cases?

Will you be making a case for the new iPhone?

Do you have a rewards scheme?

Can I upgrade or recycle my Vaja case?

Who can I speak to about PR opportunities?

Which brand of phone case is better than Vaja?

Everything else

All articles

Categories

Ordering

Returns & Exchanges

Shipping

Warranty

Custom Orders

Leather Care

Sustainability

Everything else